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Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...
Educational theory of apprenticeship. The apprentice perspective is an educational theory of apprenticeship concerning the process of learning through active participation in the practices of the desired skills, such as during workplace training. By working with other practitioners, an apprentice can learn the duties and skills associated with ...
Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue ...
Gross margins with 80%, operating profit in the range of $107 million to $109 million, net other income of $17 million, income taxes of $11 million, earnings per share in the range of $0.69 to $0. ...
Challenging behaviour, also known as behaviours which challenge, is defined as "culturally abnormal behaviour (s) of such intensity, frequency or duration that the physical safety of the person or others is placed in serious jeopardy, or behaviour which is likely to seriously limit or deny access to the use of ordinary community facilities".
Hostile work environment. In United States labor law, a hostile work environment exists when one's behavior within a workplace creates an environment that is difficult or uncomfortable for another person to work in, due to illegal discrimination. [1] However, a working environment that is unpleasant and frightening for the victim due to sexual ...