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Tripadvisor has been the subject of controversy for allowing unsubstantiated anonymous reviews to be posted about any hotel, bed and breakfast, inn, or restaurant. [64]In May 2021, Tripadvisor was criticized for allowing an offensive review to be posted about the Auschwitz-Birkenau State Museum in which a visitor described bringing a baby to the gas chambers.
Cornell Hospitality Quarterly is abstracted and indexed in SCOPUS and the Social Sciences Citation Index.According to the Journal Citation Reports, its 2017 impact factor is 2.06, ranking it 31 out of 146 journals in the category "Sociology", 98 out of 209 journals in the category "Management", and 25 out of 50 journals in the category "Hospitality, Leisure, Sport & Tourism".
A service guarantee is a marketing tool service firms have increasingly been using to reduce consumer risk perceptions, signal quality, differentiate a service offering, and to institutionalize and professionalize their internal management of customer complaint and service recovery. [1]
In the hospitality industry, turndown service is the practice of staff entering a guest's room and "turning down" the bed linen of the bed, preparing the bed for use. [1] In multiple countries, an item of confectionery such as a chocolate [2] or a mint [3] is sometimes left on top of a pillow on the bed that has been turned down.
There are unique occupational health issues in the casino industry, many of which are attributed to repetitive tasks and long-term exposures to hazards in the casino environment. Among these issues are cancers resulting from exposure to second-hand tobacco smoke, musculoskeletal injury (MSI) from repetitive motion injuries while running table ...
Sheraton Hotels and Resorts is an American international hotel chain owned by Marriott International.As of June 30, 2020, Sheraton operates 446 hotels with 155,617 rooms globally, including locations in North America, Africa, Asia Pacific, Central and South America, Europe, the Middle East and the Caribbean, in addition to 84 hotels with 23,092 rooms in the pipeline.
Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved.
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...