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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction .
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1]
COPC Inc. (Customer Operations Performance Centre) COPC Inc., is a privately held management consulting company based in Winter Park, Florida, [1] that specializes in something it calls 'customer experience transformation'. [2] COPC Inc. provides performance-improvement consulting, training, certification, and benchmarking.
Communications training or communication skills training refers to various types of training to develop necessary skills for communication. Effective communication is vital for the success in various situations.
Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service.