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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
Many administrative positions require the candidate to have an advanced skill set in the software applications Microsoft Word, Excel and Access.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
A work order is usually a task or a job for a customer, that can be scheduled or assigned to someone. Such an order may be from a customer request or created internally within the organization. Work orders may also be created as follow ups to inspections or audits.
A field training program (FTP), also known as a probationary program, is a type of probationary training and evaluation program that gives trainees and recruits actual first-hand experience in their occupation and field of work.
When a business is considering a software solution the options are generally between creating a spreadsheet (which is often done in Microsoft Excel), obtaining an off-the-shelf product, or having custom software created specifically to meet their needs.