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  2. Healthcare CRM - Wikipedia

    en.wikipedia.org/wiki/Healthcare_CRM

    Healthcare CRM service automation automates healthcare specific services, such as provider scheduling, patient intake, and nurse triage making Healthcare service CRMs the most healthcare-unique form of CRM.

  3. Artificial intelligence in healthcare - Wikipedia

    en.wikipedia.org/wiki/Artificial_intelligence_in...

    v. t. e. Artificial intelligence in healthcare is the application of artificial intelligence (AI) to copy human cognition in the analysis, presentation, and understanding of complex medical and health care data, or to exceed human capabilities by providing new ways to diagnose, treat, or prevent disease. [1] [2] Specifically, AI is the ability ...

  4. Medical simulation - Wikipedia

    en.wikipedia.org/wiki/Medical_simulation

    Medical simulation, or more broadly, healthcare simulation, is a branch of simulation related to education and training in medical fields of various industries. Simulations can be held in the classroom, in situational environments, or in spaces built specifically for simulation practice. [1]

  5. Critical incident technique - Wikipedia

    en.wikipedia.org/wiki/Critical_incident_technique

    A critical incident can be described as one that makes a contribution—either positively or negatively—to an activity or phenomenon. Critical incidents can be gathered in various ways, but typically respondents are asked to tell a story about an experience they have had.

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    A DMV clerk helps a customer with paperwork. Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services.

  7. Health care - Wikipedia

    en.wikipedia.org/wiki/Health_care

    Medicine, dentistry, pharmacy, midwifery, nursing, optometry, audiology, psychology, occupational therapy, physical therapy, athletic training, and other health professions all constitute health care. The term includes work done in providing primary care, secondary care, and tertiary care, as well as in public health .