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Logo of Amazon Music Unlimited, which is a full-catalog streaming service. At launch, Amazon offered "over 2 million songs from over 180,000 artists and over 20,000 labels, including EMI and Universal Music Group", to customers located in the United States only. [3]
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Launched in 2007, [1] [2] Amazon Vine is an internal service of Amazon.com that allows manufacturers and publishers to receive reviews for their products on Amazon. [ 3 ] [ 4 ] [ 5 ] Companies pay a fee to Amazon and provide products for review.
Along with multiple groups, an Amazon Echo can hold multiple profiles. Switching between the profiles can allow users to play their music, access their calendars, and use their accounts for shopping, instead of just using one person's. [34] In December 2021, an outage of Amazon's cloud service caused smart home devices to stop working. [35]
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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [ 12 ]
Amazon Prime Air, or simply Prime Air, is a drone delivery service operated by Amazon. The service uses delivery drones to autonomously fly individual packages to customers, and launched in 2022. [1] The service currently operates in two cities in the US, with plans to expand into the UK and Italy in 2024. [2]