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Local number portability (LNP) for fixed lines, and full mobile number portability (FMNP) for mobile phone lines, refers to the ability of a "customer of record" of an existing fixed-line or mobile telephone number assigned by a local exchange carrier (LEC) to reassign the number to another carrier ("service provider portability"), move it to another location ("geographic portability"), or ...
The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [48] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [49]
Messenger, [11] also known as Facebook Messenger, is an American proprietary instant messaging service developed by Meta Platforms.Originally developed as Facebook Chat in 2008, the client application of Messenger is currently available on iOS and Android mobile platforms, Windows and macOS desktop platforms, through the Messenger.com web application, and on the standalone Facebook Portal ...
WeChat or Weixin in Chinese (Chinese: 微信; pinyin: Wēixìn (listen ⓘ); lit. 'micro-message') [a] is a Chinese instant messaging, social media, and mobile payment app developed by Tencent.
A four-item six-point customer service satisfaction form. Organizations need to retain existing customers while targeting non-customers. [15] Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.
Social commerce [1] is a subset of electronic commerce that involves social media and online media that supports social interaction, and user contributions to assist online buying and selling of products and services.
Illustrations showing various icons of some popular social networking services. A social networking service (SNS), or social networking site, is a type of online social media platform which people use to build social networks or social relationships with other people who share similar personal or career content, interests, activities, backgrounds or real-life connections.
ChatGPT was released as a freely available research preview, but due to its popularity, OpenAI now operates the service on a freemium model. Users on its free tier can access GPT-4o . The ChatGPT subscriptions "Plus", "Team", and "Enterprise" provide additional features such as DALL-E 3 image generation and an increased usage limit.
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