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Don't you find it laughable that we are penalized for not responding within 24hrs and upheld to having amazing customer service , but etsy customer service cant even resolve a blatant misuse of etsy TOS within a full business week. Entirely disappointed!
3. a few months ago etsy was doing checks on many sellers, as international banking laws changed, check your spam to see if you had a message from etsy to re-verify your account Translate to English There was a problem fetching the translation.
Today I received an email from Etsy saying a small payment didn't go through today. I haven't ordered anything today and don't have any outstanding payments due. The email had links to make the payment and to update my credit card. It threatened to cancel my account if it wasn't done in 20 days. Ho...
I can’t figure out how to get a hold of Etsy customer service. The links keep taking me in circles back to the beginning. I have read a couple potential solutions in forums here. One was an email address that lead back to automated Reply suggesting I get help from the website. The other was a form t...
I have been very disappointed with etsy customer service recently. Currently, I don't feel that they are here to support me as a seller, at all. I haven't had many issues that required me to contact them, but in the 4 cases that I have contacted them directly, only one was positive, and one (recently) left me VERY upset and feeling like I'm on ...
I just have to say as a former Etsy seller I am appalled by some shops customer service. As a buyer I didn’t receive an item and I am sorry that it shows that it is delivered but it wasn’t delivered to me. I always made good toward my customers and I always charged enough to where the few times some...
Hi, I am very stressed due to a customer asking for a refund. Customer purchased a big carpet , about 14ft, which could only be shipped folded. This causes wrinkles upon opening the package as it was folded. Wrinkles goes away after a few weeks. I provided this information to the customer before h...
However, it does not show great customer service when you won't answer messages or when you create a shipping label just so the item won't show up as late to ship but don't take it to the PO. I know for a fact that is the case with a recent purchase of mine because I gave it well over a week from the label creation and sent numerous messages ...
An item I shipped was delivered and I received an email 15 days later that the item is damaged - customer wants refund. I have statement in my policies that all damages must be reported within24 hours of delivery. Do I stick by my24hr policy? How long I too long to file a claim?
Please help I don't know how to contact Etsy customer service. I ordered and paid for 80 baptism favors back in May. I was promised them for my daughter's baptism this week. I was even sent a fake shipping label on 6/1. When I contacted the seller she assured me they were coming.